Shipping Policy

Shipping Policy

At Nordwood, we aim to deliver your order quickly and safely. This Shipping Policy explains how we process, ship, and deliver your products.

1. Processing Time

  • Orders are typically processed within 24–48 hours after payment is confirmed.
  • Processing time does not include weekends or public holidays.
  • During high-demand periods, processing may take slightly longer, but we will notify you if there are any delays.

2. Shipping Time

  • Standard delivery is 5–7 working days within the European Union.
  • For international orders outside the EU, delivery times may vary depending on the destination and customs procedures. Estimated delivery will be provided at checkout.
  • Delivery times are estimates and cannot be guaranteed due to external factors such as carrier delays, customs inspections, or unforeseen events.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery address and chosen shipping method.
  • Free shipping promotions may apply to eligible orders within the EU.
  • Any customs duties, import taxes, or fees for international shipments are the responsibility of the customer.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking information (where available).
  • You can track your package using the tracking number provided by the carrier.

5. Shipping Addresses

  • We ship to the address provided at checkout.
  • Please ensure your address is complete and correct to avoid delivery delays.
  • We are not responsible for lost or delayed shipments caused by incorrect or incomplete addresses.

6. Lost or Damaged Packages

  • If your package is lost in transit or arrives damaged, please contact us at info@nordwood-pracownia.com within 7 days of delivery.
  • We will investigate the issue and, where applicable, arrange a replacement or refund.

7. Contact Us

If you have questions about shipping, delivery times, or tracking your order, contact:

Email: info@nordwood-pracownia.com
Address: de Vlaanders 52, 4711PX St. Willebrord, The Netherlands